AI Voice & Calls

Vapi AI integration by production voice engineers

We design, build and harden Vapi voice assistants, custom tool calls, multi-assistant squads, telephony, CRM and calendar integrations, so your demo becomes a system you can trust with real customers.

Function callingSquadsWebhooksTelephony

The short version

Vapi is powerful. Production is the hard part.

Vapi makes it fast to get an assistant talking. Getting it to behave reliably on thousands of real calls, with low latency, clean interruptions, correct tool calls, sensible fallbacks and clean data in your CRM, is where most projects stall.

We’ve built enough Vapi assistants to know where they break. We choose the model, transcriber and voice for your latency and cost targets, write server-side tools with proper error handling, and put monitoring in place so you know when something changes.

What's included

  • Assistant and squad architecture
  • Model, transcriber and voice selection
  • Custom tools / function calling to your APIs
  • Server webhooks with retries and logging
  • Phone numbers: Vapi, Twilio, Telnyx or SIP
  • Monitoring, evals and runbook documentation
Get a fixed-price scope

Capabilities

What you get with Vapi AI Integration

Custom tool calls

Look up orders, check availability, create tickets, secure server-side functions with validation.

Squads & transfers

Specialist assistants for booking, support and billing with seamless hand-offs.

Latency tuning

Model, voice and endpointing choices tuned so replies feel conversational.

CRM & calendar sync

Structured call outcomes written to GoHighLevel, HubSpot, Salesforce and more.

Guardrails & fallbacks

Timeouts, retries and graceful "let me connect you" paths when tools fail.

Evals & monitoring

Test-call suites and dashboards that catch regressions before customers do.

How it works

From first call to live in weeks

  1. 01

    Architecture

    We design assistants, tools, data flow and telephony for your use case.

  2. 02

    Build tools

    Server functions and webhooks built, secured and unit-tested.

  3. 03

    Test at volume

    Scripted test calls across accents, noise and edge cases.

  4. 04

    Deploy & document

    Go live with monitoring, a runbook and a handover session.

Best fit

Who this is built for

  • Teams with a Vapi prototype that isn’t reliable enough to launch
  • Agencies reselling voice AI that need a white-label build partner
  • SaaS products adding voice features on Vapi
  • Businesses that need custom integrations beyond no-code options

Popular in

Works with your stack

No rip-and-replace. We integrate with what you already run.

VapiTwilioTelnyxSIP trunksOpenAIAnthropic ClaudeDeepgramElevenLabsCartesiaGoHighLevelHubSpotSalesforceGoogle CalendarSupabasen8nMake.com

FAQ

Vapi AI Integration FAQ

Straight answers to what buyers ask us most. Don't see yours? Ask on a free call.

Ask us directly

Vapi is a developer platform for building voice AI agents. It orchestrates speech-to-text, a language model and text-to-speech in real time, and lets developers add tools, telephony and webhooks. Businesses use it to build phone agents without assembling the voice pipeline from scratch.

Yes. We often start with an audit: prompts, tool definitions, latency settings, webhook reliability and call logs. You get a prioritized fix list and, if you want, we implement it.

Neither is universally better. Vapi offers deep flexibility for custom tooling and multi-assistant flows; Retell AI is very strong for fast, stable deployments. We compare them honestly in our Vapi vs Retell AI guide.

Yes. We build in your Vapi organization (or transfer it to you), and all server code lives in your repository.

Yes. We build and maintain Vapi agents under your brand for your clients, with documentation your team can support.

Taking projects for next month

Let's start something new together

Book a free 30-minute strategy call. We'll map the agents, automations and integrations worth building first, and tell you honestly what isn't.

No obligation Fixed-scope proposal You own the code