Voxil AI

Case study · Ecommerce

Support deflection chatbot for a DTC ecommerce brand

A growing DTC brand was drowning in shipping and returns questions.

Get a similar result All case studies

The challenge

Support volume scaled with ad spend, but support headcount could not keep up, and customers waited too long for simple answers.

What we built

  • A branded chatbot connected to live order data
  • Answers for shipping, returns and order-status questions
  • A clear hand-off path to a human agent with the conversation attached

The result

A large share of tickets were resolved automatically while customer satisfaction stayed stable.

Built with

Services and stack

ChatbotOrder system integrationHelpdesk

AI Chatbots

Website, WhatsApp and in-app chatbots trained on your business.

Learn more

AI Customer Support

Voice and chat support that resolves routine tickets and escalates cleanly.

Learn more

More work

Other case studies

Healthcare

Patient intake automation for a multi-location clinic

A multi-location clinic needed after-hours coverage without hiring a night desk.

Read the case study
Finance

Automated lead qualification for a lending team

A lending team needed faster first response on high-intent applicants.

Read the case study
Real Estate

24/7 listing inquiry agent for a real-estate brokerage

A brokerage wanted 24/7 answers on listings without burning its agents out.

Read the case study

Taking projects for next month

Let's start something new together

Book a free 30-minute strategy call. We'll map the agents, automations and integrations worth building first, and tell you honestly what isn't.

Book a Free Call Send us a brief
No obligation Fixed-scope proposal You own the code