AI Voice & Calls
Callers say what they need in their own words. The AI understands, answers simple requests itself and routes everything else to the right person, first time.
The short version
Traditional IVRs make callers guess which option fits, listen to long menus and often end up in the wrong department. Many simply press zero or hang up. Every misroute costs agent time and caller patience.
A conversational IVR asks one question, “How can I help today?”, and understands the answer. It can confirm details, answer simple questions immediately and send the caller to the right team, with the reason for the call already noted.
What's included
Capabilities
Better routing for callers, cleaner data for you.
Callers describe their need in plain language, including follow-up questions.
Intent-based routing reduces transfers between departments.
Hours, directions, order status and rescheduling handled without an agent.
Known callers are greeted by name and routed to their account manager.
Route Spanish, French or other speakers to the right team or agent.
Every call is tagged with its intent, so you know why customers call.
How it works
We list why people call and where each call should end up.
Intents, clarifying questions and self-service answers are defined and tested.
The AI answers your existing numbers and transfers into current queues.
Misroutes and unclear intents are reviewed weekly and fixed.
Compare
| Conversational IVR | Touch-tone IVR | |
|---|---|---|
| Caller effort | Say it once | Listen, guess, press, repeat |
| Routing accuracy | High, based on meaning | Depends on the caller’s guess |
| Self-service | Natural conversations | Rigid menus |
| Insights | Intent for every call | Menu choices only |
| Changes | Update intents and answers | Re-record menus |
Best fit
Popular in
No rip-and-replace. We integrate with what you already run.
FAQ
Straight answers to what buyers ask us most. Don't see yours? Ask on a free call.
Ask us directlyKeep exploring
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